- 1.The expedition service is in charge of the security and wholeness of any ordered good under the in-house shipping procedure.
- 2. All shipped orders pass the Quality Control process under good condition.
- 3. Customers should record the process of unboxing their orders by video. Any complaint without the unboxing video will not be processed.
- 4. Congo is irresponsible for all shipping issues (lateness, undelivered orders, etc), but the expedition service.
- 5. Transaction security is under the direct warranty by iPaymu or related banks (when paying through direct transfer).
- 6. Congo is irresponsible for all of payment issues (installments, billings, etc). Customers should contact their credit-card provider banks directly.
- 7. All orders by direct transfer are instantly processed after customers send their transfer receipts through the page of Payment Confirmation *hyperlink.
- 8. All online transactions should be conducted in Congo’s web store (https://store.congosolidwood.id). Thus, Congo Solid World is irresponsible for all online transactions out of Congo’s web store.
About In-house Shipping
In-house shipping is a FREE OF CHARGE shipping service by Congo Solid Wood. Your order is to be directly shipped by Congo Solid Wood’s couriers.
Terms and conditions:
- 1. Minimum order should be IDR 5, 000, 000,- (Five million rupiahs).
- 2. The order is to be shipped during our 14-business days since the acceptance of the payment ( excluding holidays).
- 3. The service only covers the shipping to areas of Jabodetabek and Bandung Raya.
- 4. We do not provide any shipping receipt or tracking delivery feature for this shipping service.
- 5. We guarantee the security as well as the wholeness of any ordered good under the inhouse shipment procedure.
- 6. Customers should record the process of unboxing their orders by video. Any complaint without the unboxing video will not be processed.
- 7. Our couriers do not serve the assembling process for knockdown products.